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A reservation is confirmed upon receipt of the 30% deposit (article 1590 of the civil code) on the total stay (accommodation + additional services).

For reservations made directly with the establishment, the balance of the stay is paid in cash at the end of the stay.

For reservations made through an intermediary (tour operator, agency, etc.), the balance of the stay is paid 7 days before the date of arrival.

Cancellation for all or part of a reservation which had been confirmed by the payment of a deposit will only be admissible if it is made by fax, e-mail or mail. The date of receipt of the cancellation request is taken into account as the cancellation date. In addition, the cancellation fees are calculated as follows:

  • Cancellation up to 15 days before the date of arrival: refund of the full deposit less 20 Euros handling fees.
  • Cancellation between 14 days and 8 days before the date of arrival: the deposit is not refundable.
  • Cancellation between 7 days or less before the date of arrival or in the event of a No-show: The full amount of the stay is due.


- Cancellation up to 48 hours before the date of arrival: refund of the full deposit less 20 Euros handing fees in the following special cases:

  • At least one guest in the stay is infected with the COVID virus. The person must provide a medical certificate proving her contamination.
  • The place of residence of one of the stay guests is affected by a travel restriction at the time of the cancellation request. Either travel is prohibited, or the confinement imposed on return is greater than 48 hours. The client's residence is the one indicated when booking.
  • The airline company provides the customer with proof of inability to travel due to the COVID virus.
  • Val d'Isère is affected by an official restriction measure such as the travel ban in Val d'Isère or the confinement or closure of ski lifts.

- When booking, it is imperative to mention the name of each client as well as the main address of residence.