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OUR BOOKING AND CANCELLATION POLICY:

A booking is confirmed upon receipt of the 30% deposit (article 1590 of the civil code) on the total stay (accommodation + additional services).

For reservations made directly with the hotel, the balance of the stay is paid at the hotel at the end of the stay.

For reservations made through an intermediary (tour operator, agency, etc.), the balance of the stay is paid 7 days before the date of arrival.

The cancellation of the whole reservation or a part of it that had been confirmed will only be accepted if made by fax, letter or e-mail. In addition, The date of receipt of the cancellation request is taken into account as the cancellation date.

Free cancellation up to 48 hours before the date of arrival: refund of the full deposit except for reservations for more than 6 rooms *

The cancellation fees for reservations for more than 6 rooms are calculated as follows:
 

  • Cancellation up to 15 days before the date of arrival: refund of the full deposit less 20 Euros handling fees.
  • Cancellation between 14 days and 8 days before the date of arrival: the deposit is not refundable.
  • Cancellation between 7 days or less before the date of arrival or in the event of a No-show: The full amount of the stay is due.